In October 2018, CareerBuilder and SilkRoad released results of a new Harris Poll survey identifying job seekers’ and new employees’ expectations for hiring and onboarding.
The results echoed many of the sentiments we’ve been preaching at Kwantek over the past year, and it all boils down to one critical point:
Job Seekers are in Control.
The unemployment rate is at its lowest level since 1969, and many forecasters predict it will decline even further in the coming months.
Not surprisingly, employers are feeling the squeeze of the tight labor market. According to the report, 60% of employers across all industries are reporting a longer time to fill this year as a direct result of the hiring environment.
This higher demand from employers has given candidates more selectivity, and their expectations have raised.
Candidates expect a fast and easy application experience
20% of candidates will spend no more than 10 minutes on a job application. If they get to that point, they will abandon the application.
Brevity is especially important on mobile, as 21% will abandon their mobile application if there are more than 3 pages. And when 43% of candidates have applied for a position via a mobile device, one thing becomes abundantly clear: you cannot avoid the shift to mobile, no matter how hard you try.
Of course, it doesn’t end with getting the initial application.
Candidates aren’t willing to wait. 55% of candidates will give up and move on if they haven’t heard from the employer within two weeks of applying.
In fact, they expect proactive, transparent, and frequent communications from employers. 43% of employees say they have higher expectations for how employers will treat them as a candidate.
This is a major reason why we recommend making the offer during the phone screen. The candidate needs to feel desired and understood.
They want to be courted during the pre-hire phase.
It doesn’t end at the offer
In our metrics for the Building Services and Contract Security Industries, we know that only 40% of new hires make it to 30 days employment.
This is corroborated by the Harris Poll survey, which shows that 51% of employees continue looking for other jobs when an offer has been extended, and 14% end up walking away after they’ve accepted the offer.
Your onboarding process MUST focus on the first 30 days of employment as well as the lead time between accepted offer and the first day on the job.
This ongoing, proactive feedback will go a long way in making sure you’re retaining your new hires, but it can also lead to more employee referrals.
When simply asked how their onboarding experience has been, 72% of employees say they are likely to refer a friend to the organization.
This is a jaw-dropping statistic in favor of having ANY semblance of an organized onboarding process in place.
It is arguably more difficult than ever to attract high quality candidates, especially in high turnover industries. This makes it more important than ever to ensure you are rolling out the red carpet for candidates to make it easy for them to apply and making them feel desired once they have.
You could be missing out on candidates who abandon your application process. Kwantek is one of the only applicant tracking systems that allows you to continue to follow up with these partial applicants. Contact a representative to find out more.